מדיניות החזרים
Return Policy & Money-Back Guarantee
We have a 30-day return policy for defective or damaged items. If you received a faulty or damaged product, you have 30 days after receiving your item to request a return.
Eligibility for Returns
To be eligible for a return, your item must be defective or damaged upon receipt, and must be:
- In its original packaging
- Accompanied by a receipt or proof of purchase
How to Start a Return
Contact us at contact@organico2.com. Once your return is approved, we will provide you with the return address and a shipping label. Items sent back without first requesting a return will not be accepted.
Damages & Issues
Please inspect your order upon reception and contact us immediately if your item is defective, damaged, or incorrect.
Exceptions / Non-Returnable Items
The following cannot be returned:
- Unsealed personal care or cosmetic products (for hygiene reasons)
- Sale items and gift cards
Exchanges
The fastest way to get what you want is to return the defective item. Once accepted, make a separate purchase for the replacement.
European Union 14-Day Cooling-Off Period
If your order is shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason, without justification, provided the item is:
- In the same condition as received
- Unsealed and unused
- In its original packaging
- Accompanied by proof of purchase
This right does not apply to unsealed cosmetic or personal care products returned for hygiene reasons. To exercise this right, contact us at contact@organico2.com and we will provide return instructions.
Refunds
Once we receive and inspect your return, we'll notify you of approval or rejection. If approved, you'll be refunded to your original payment method within 14 days of us receiving the returned goods. Please allow additional time for your bank to process the refund.
If 15 business days have passed since approval, contact us at contact@organico2.com.