Refund policy

Return Policy & Money-Back Guarantee

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Additionally, we offer a Money-Back Guarantee to ensure a risk-free shopping experience. If you are not completely satisfied with your purchase, you may be eligible for a full refund under our return policy guidelines.

Eligibility for Returns

To be eligible for a return, your item must be:

  • In the same condition that you received it

  • Unworn or unused, with tags

  • In its original packaging

  • Accompanied by a receipt or proof of purchase

How to Start a Return

To start a return, contact us at nis.meshulam@gmail.com. Please note that returns should be sent to the following address: [INSERT RETURN ADDRESS].

If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

For any return-related inquiries, feel free to contact us at nis.meshulam@gmail.com.

Damages & Issues

Please inspect your order upon reception and contact us immediately if your item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including:

  • Perishable goods (such as food, flowers, or plants)

  • Custom products (such as special orders or personalized items)

  • Personal care goods (such as beauty products)

  • Hazardous materials, flammable liquids, or gases

Unfortunately, we cannot accept returns on sale items or gift cards. If you have questions or concerns about your specific item, please get in touch with us.

Exchanges

The fastest way to get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

European Union 14-Day Cooling-Off Period

If your order is being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason and without a justification. As with our general policy, the item must be:

  • In the same condition that you received it

  • Unworn or unused, with tags

  • In its original packaging

  • Accompanied by a receipt or proof of purchase

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, you will be automatically refunded to your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at nis.meshulam@gmail.com.